All of our packages are sent with a tracking number.
Yamato/UPS tracking numbers are 12-digit numbers starting with a "2" or "3".
EMS/Postal tracking numbers are 13-digits and start and end with 2 letters ie: RX....JP
You can check on the status of your package at Japan Post's website here
or Yamato/UPS tracking in English here or your local post office.
If you have not received any shipping information within 2 weeks of your order, please first check your email junk inbox as some mail filters have mistakenly marked your confirmation as spam.